Terms & Conditions of Business

Tel ~ 01233 733500

enquiries@beyondbeautyashford.co.uk


Terms & Condition of Trade


Treatment cancellation

  • We require 24 hours’ notice of a cancellation after which a 50% charge will be made if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01233 733500.
  • However, for spa pamper days we require 48 hours notice of cancellation after which a 50% charge will be made
  • No refund (if deposit has been paid) will be payable for non-arrival for a treatment without the stipulated notice


Punctuality and Courtesy

Arriving late may intefere with your treatment, appointments will end at their scheduled time so that the next client will not be delayed (unless we have availablity to run late), and a full charge will be applied. Your appointment time include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 5 minutes prior to treatment if it is your first appointment at the salon.


We require this time for you to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only, upon which you should let us know of any medical issues you have, and update us if anything changes in the future.


Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.


Gift Vouchers

Gift Vouchers are non refundable, non transferable and are valid for 6 months from the purchase date. Evoucher cannot be extended, however written vouchers may be extended at the cost of 10% of the voucher price per month. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments, SPMU treatments, Podiartoy treatments or Sports therapy treatments, however upon request a voucher can be purchased for any of these treatments.


Price Alteration

We reserve the right to alter prices without prior notice, however we do try to give prior notice.


Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of events and special promotions. If you would rather not receive these please let us know on your consultation form. 


Smoking

It is illegal to smoke anywhere in the salon, however for those who wish to smoke, you will find designated smoking areas outside the building


Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.


Mobile Phones

In the interest of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent for the full duration of your time at the salon.


Payment

Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.


Patch Testing

Patch testing is required for certain treatments and must be at least 24 hours prior to treatment.


Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.


We will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its staff


Offers/Promotions

Offers cannot be used in conjunction with one another and are subject to availability


Food

Afternoon tea spa day packages and food with teens and tots packages are for a minimum of two people


Children

Children under the age of 18 must have parental/guardian concent and supervision at all times


We are GDPR complient


Beyond Beauty Retreat

1 Meadow View Business Park

Hamstreet Road

Ruckinge

Ashford

Kent

TN26 2NR


For information, queries or to book an appointment please contact us on...


Tel ~ 01233 733500

or

07480 640354

Email ~ enquiries@beyondbeautyashford.co.uk

Facebook ~ www.facebook.com/beyondbeautyashford


Please feel free to complete the enquiry form and we will reply via your preferred method


Opening Hours


Tue - 9.30am-7pm

Wed - 9.30am-2pm

Thurs - 9.30am-7pm

Fri - 9.30am-5pm

Sat - 9.30am-4pm

Sunday & Monday - Closed


Please note if less than 24 hours notice is given for cancellation you will be charged at 50% of your treatment booked.



Online Booking

We have an easy to follow online booking system, just follow the above link.


OR


Text or Whatsapp

If you prefer to text

or whatsapp

please feel free to contact us on

the Beyond Beauty mobile


07480 640354


OR

LANDLINE NUMBER


01233 733500


Opening Hours

Monday ~ Closed

Tuesday 9.30am ~ 7pm

Wednesday 10am ~ 2pm

Thursday 9.30am ~ 7pm

Friday 9.30am ~ 5pm

Saturday ~ 9.30am-4pm

Sunday ~ Closed

WE ARE CLOSED BANK HOLIDAYS