Terms & Conditions of Business

Tel ~ 01233 733500


Opening Hours

Tue - 9.30am-7pm

Wed - 9.30am-2pm

Thurs - 9.30am-7pm

Fri - 9.30am-5pm

Sat - 9.30am-4pm

Sunday & Monday - Closed

Please note if less than 24 hours notice is given for cancellation you will be charged at 50% of your treatment booked.

Online Booking

We have an easy to follow online booking system, just follow the above link.


Text or Whatsapp

If you prefer to text

or whatsapp

please feel free to contact us on

the Beyond Beauty mobile

07480 640354



01233 733500

Terms & Condition of Trade & COVID19 Info

COVID19 Procedures

  • We ask you to wear a mask at all time in the salon, with the exeption of laying face down for massage.
  • Hand sanitiser must be used upon entry and exit of the salon.
  • We ask you to bring minimal belongings and come alone (unless you are with others having a treatment).
  • You will have to complete a COVID form giving permission for track and trace.
  • If you have any COVID symptoms please let us know and do not attend your appointment.
  • The waiting area is not permitted for use at present.
  • We are not permitted to do any face treatments, inclusive of eyebrows, lashes, waxing, electrolysis, facials, dermaplaning, chemical peel or dermarolling at present.
  • We are not permitted to serve hot drinks or food, so no pamper days with afternoon tea or kids parties are available at present, however water is available.
  • We are not permitted to take walk-ins, only advance appointments, however please feel free to call us on the day as we do sometime have late availablity.
  • We are staggering treatment times so as no two people will enter the premisses at the same time, too look after your wellbeing.
  • We will allow extra cleaning time after your treatments to ensure super clean environment for you.
  • We are not adding an extra PPE charge at present, we have decided to take the hit of the cost, however we will be taking charitable donations for Pilgrims hospice instead.
  • Therapists will be wering face shields and masks to protect ourselves.
  • Opening hours may differ slightly from advertised times and Wednesdays will be by request only.

Treatment cancellation

  • We require 24 hours’ notice of a cancellation after which a 50% charge will be made if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01233 733500.
  • However, for spa pamper days we require 48 hours notice of cancellation after which a 50% charge will be made
  • No refund (if deposit has been paid) will be payable for non-arrival for a treatment without the stipulated notice

Punctuality and Courtesy

Arriving late may intefere with your treatment, appointments will end at their scheduled time so that the next client will not be delayed (unless we have availablity to run late), and a full charge will be applied. Your appointment time include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 5 minutes prior to treatment if it is your first appointment at the salon.

We require this time for you to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only, upon which you should let us know of any medical issues you have, and update us if anything changes in the future.

Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.

Gift Vouchers

Gift Vouchers are non refundable, non transferable and are valid for 6 months from the purchase date. Evoucher cannot be extended, however written vouchers may be extended at the cost of 10% of the voucher price per month. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments, SPMU treatments, Podiartoy treatments or Sports therapy treatments, however upon request a voucher can be purchased for any of these treatments.

Price Alteration

We reserve the right to alter prices without prior notice, however we do try to give prior notice.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of events and special promotions. If you would rather not receive these please let us know on your consultation form. 


It is illegal to smoke anywhere in the salon, however for those who wish to smoke, you will find designated smoking areas outside the building

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent for the full duration of your time at the salon.


Most credit and debit Cards are accepted, American Express, cash or cheque. All prices include value added tax at a current rate.

Patch Testing

Patch testing is required for certain treatments and must be at least 24 hours prior to treatment.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

We will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its staff


Offers cannot be used in conjunction with one another and are subject to availability


Afternoon tea spa day packages and food with teens and tots packages are for a minimum of two people


Children under the age of 18 must have parental/guardian concent and supervision at all times

We are GDPR complient

Beyond Beauty Retreat

1 Meadow View Business Park

Hamstreet Road




TN26 2NR

For information, queries or to book an appointment please contact us on...

Tel ~ 01233 733500


07480 640354

Email ~ enquiries@beyondbeautyashford.co.uk

Facebook ~ www.facebook.com/beyondbeautyashford

Please feel free to complete the enquiry form and we will reply via your preferred method

Opening Hours

Monday ~ Closed

Tuesday 9.30am ~ 7pm

Wednesday On request Only

Thursday 9.30am ~ 7pm

Friday 9.30am ~ 5pm

Saturday ~ 9.30am-4pm

Sunday ~ Closed