Terms & Conditions
Treatment cancellation & No show
- We require 24 hour notice of a cancellation, after which a 50% charge will be made.
- Cancellations should be made by calling us on 01233 733500.
- However, for spa pamper days we require 48 hours notice of cancellation after which a 50% charge will be made.
- No refund (if deposit has been paid) will be payable for non-arrival for a treatment without the stipulated notice.
- If treatment has been pre-paid online, and a cancellation request has not been made 24 hours prior to appointment, a 50% charge will be refunded, to cover the therapists time.
- If you don't show to your appointment, 100% of the treatment cost will need to be made. No deposits will be refunded and the rest of the cost will be requested. This is to cover costs lost.
Punctuality and Courtesy
Arriving late may intefere with your treatment, appointments will end at their scheduled time so that the next client will not be delayed (unless we have availablity to run late), and a full charge will be applied.
Please arrive 5 minutes prior to treatment if it is your first appointment at the salon.
We require this time for you to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only, upon which you should let us know of any medical issues you have, and update us if anything changes in the future.
Purchase of Retail Products
Beauty products must be paid for in full at time of ordering.
Gift Vouchers
Gift Vouchers are non refundable, non transferable and are valid for 6 months from the purchase date. Evoucher cannot be extended, however written vouchers may be extended at the cost of 10% of the voucher price per month. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments, SPMU treatments, however upon request a voucher can be purchased for any of these treatments.
Price Alteration
We reserve the right to alter prices without prior notice.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of events and special promotions. If you would rather not receive these please let us know on your consultation form.
Smoking
It is illegal to smoke anywhere in the salon, however for those who wish to smoke, you will find designated smoking areas outside the building
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Mobile Phones
In the interest of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent for the full duration of your time at the salon.
Payment
Most credit and debit Cards are accepted, American Express and We do accept Cash. All prices include value added tax at a current rate.
Patch Testing
Patch testing is required for certain treatments and must be at least 24 hours prior to treatment.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
We will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to the negligence of the Company, its staff
Offers/Promotions
Offers cannot be used in conjunction with one another and are subject to availability
Food
Afternoon tea spa day packages and food with teens and tots packages are for a minimum of two people
Children
Children under the age of 18 must have parental/guardian concent and supervision at all times.